Privacy Policy
Last updated: January 1, 2025 · Effective: January 1, 2025
TL;DR: We collect only what's necessary to run the marketplace. Your data lives on the Internet Computer blockchain — secure and tamper-proof. We don't sell your data. You can request deletion anytime.
1. Information We Collect
We collect information you provide directly and information generated through your use of the Platform: • Internet Identity Principal (your decentralized identifier — no personal data attached) • Order history, shipping addresses, and transaction records • Product reviews and ratings you submit • Vendor store details and product listings (for vendors) • Device information, IP address, and browser type for security and analytics • Usage data such as pages visited, searches performed, and clicks
2. How We Use Your Information
We use the information we collect to: • Process and fulfill orders, including shipping and delivery coordination • Provide customer support and resolve disputes • Send important transactional notifications (order updates, returns, refunds) • Personalize your shopping experience and product recommendations • Detect and prevent fraud, abuse, and security incidents • Analyze usage patterns to improve Platform performance • Comply with legal obligations and enforce our Terms of Service
3. Data Storage and Security
Your data is stored on the Internet Computer blockchain — a globally distributed, cryptographically secure network. This means your data is tamper-proof, censorship-resistant, and never stored on a single centralized server that could be breached. We use industry-standard encryption for all data in transit and implement strict access controls. We retain your data for as long as your account is active and as required by law.
4. Sharing of Information
We do not sell, rent, or trade your personal information to third parties for marketing purposes. We may share your information with: • Vendors — to fulfill your orders (shipping address, order details) • Logistics partners — for delivery coordination • Payment processors — to complete transactions securely • Law enforcement — when required by law or to protect rights and safety • Analytics providers — with anonymized, aggregate data only • Successors — in the event of a merger, acquisition, or sale of assets
5. Cookies and Tracking
We use cookies and similar tracking technologies to maintain session state, remember your preferences, and understand how you use our Platform. You can control cookies through your browser settings. Essential cookies required for the Platform to function cannot be disabled. We use analytics cookies (which you can opt out of) to understand usage patterns and improve our services. We do not use third-party advertising cookies.
6. Your Rights and Choices
You have the following rights regarding your personal information: • Access: Request a copy of the personal information we hold about you • Correction: Update or correct inaccurate information in your account • Deletion: Request deletion of your account and associated data • Portability: Receive your data in a structured, machine-readable format • Restriction: Request that we limit processing of your information • Objection: Object to processing based on legitimate interests To exercise these rights, contact us at privacy@vendormart.in or through our Contact page.
7. Children's Privacy
VendorMart is not intended for children under the age of 18. We do not knowingly collect personal information from minors. If we discover that a child under 18 has provided us with personal information, we will delete it immediately. If you believe a minor has created an account on our Platform, please contact us at privacy@vendormart.in.
8. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by posting the new policy on this page with an updated date. For significant changes, we may provide additional notice through the Platform or via email. Your continued use of VendorMart after any changes constitutes acceptance of the new policy.
9. Contact Us
If you have questions about this Privacy Policy or our privacy practices, please contact us: VendorMart Technologies Pvt. Ltd. Email: privacy@vendormart.in Address: Bengaluru, Karnataka, India 560001 Phone: +91 1800 123 4567 Data Protection Officer: dpo@vendormart.in
Privacy questions or data requests?
Contact our Data Protection Officer at dpo@vendormart.in or visit our Contact page. We respond to all privacy requests within 30 days.